5

Mark's Independent Service has done it again!!!!! Want to thank Colleen, Mark and Pepe for their "off the chart" service. Had MAJOR repair work that needed to be addressed after our XC90 CEM went bad. Had a dealer look at the vehicle (had it for three days) before I received an estimate for repairs. After speaking with the Dealer Service Advisor, we only had them do the replacement of the CEM and asked for an estimate for the other repairs that they recommended be done. Took them another day to repair our vehicle. After getting the estimate, took our XC90 to Mark to review, verify and provide his recommendations. Of the four things that the dealer found, Mark and his team verified that three of the four were accurate but one of the repairs was not required as the offending part was just not tight enough (Mark just tightened it- problem solved- no charge). But because of their 29 point check that they provide, they found an additional two items that were brought to our attention - within an hour of our arrival with our vehicle. Now that is service. The dealer who had the car for three days didn't even report these items. Colleen has our estimate for repairs done quickly and we had them do all the repairs at one time because that made the most sense. No pressure to do any repair that was not a danger to our safety. They provided an UBER ride home at no charge and the car was done on time and all the work Mark and his team did was at a cost lower then the dealer estimate for LESS work that they were going to do. All in all, Colleen provided updates to the status of the repairs and Mark and Pepe did an excellent job in getting our XC90 "good as new" and there is no doubt that if you want EXCELLENT SERVICE throughout the process of having your vehicle repaired, do not hesitate in taking your Volvo, Toyota or Lexus to Colleen, Mark and Pepe.

Kirk, thank you so much for you attention to the detail and TLC we try to put into every vehicle! We understand that there are a million shops from us to where you live and even by your work that would be able to service your vehicles and we can't thank you enough for allowing us to make sure all of your vehicle's run in tip top shape and stay on the road safely. You and your wife are more than a pleasure to work with and we are happy to know that you feel at home in the Mark's Independent Family. We look forward to future services with the vehicles soon but not too soon!

- Mark's Independent Service
5

Mark and Colleen are very customer service oriented. I am grateful for being referred to them. We drive very long distances and have treated our car like a work horse. They will toil tirelessly to repair our X90 on time and they always give us a report regarding what they think we need to keep an eye on. I am very grateful for their assistance.

5

As usual excellent service and the car is running good. Thanks again.

Ruben, we're so happy to hear that the 'Check Engine' light is finally off and you don't have to worry about it when you go golfing! Thank you for your kind words and we look forward to next service with you!

- Mark's Independent Service
5

Their professional staff and exceptional service has kept my car running perfectly for the past 170,000 miles.

Chris, it's always a pleasure to service the V70 and to keep you on the road safely. We look forward to the new purchase and future services with the V70!

- Mark's Independent Service
5

Excellent customer service. Kept me informed during the entire process.

5

My first time here and I must say that this place is amazing, dealer type services with the one to one personable service. Your car is right where you can see it and all the things that are being done to it. Mark himself showed me the bad parts and explained how they went bad. Colleen is kind , professional and knows her stuff . The shop is immaculate and organized , God bless you all .

5

I have a 2000 Volvo S40. My check engine light has been on for ever. I have a local mechanic that would turn it off long enough for me to pass the smog test. But he never fixed the problem. He change my catalytic Converter, the oxygen sensors and light was off for about a month. I finally took my car to a Volvo Dealer. Galapin. They charged me PREMIUM price to fix my car. 3 days later the check engine light was back on. I recently talked to a friend that highly recommended Mark's. Last week I went and Mark was the first person to ACTUALLY trouble shoot the real issue and fix it. He explained that an oil line or pin was pugged and this was causing my problem. I was so elated.... Finally after several thousand dollars and a couple different mechanics, I found someone that really knows the issues and knows how to fix them. I can't recommend Mark's any higher. This is the best and I am so happy to have found them. I drive a long distance to go to their shop and am happy to do it.

Rob, it was such a pleasure to meet you and we're so sorry to hear about what happened before you found us but we're glad you are a part of the family now! We look forward to future service with you!

- Mark's Independent Service
5

If I could give Mark and his team a "10" I would. They are professional, courteous, and helpful. They go to "bat" for their customers - they help you thru the entire process of what is being done to your vehicle, no matter the situation. Also, they call Uber and arrange a ride for you and make a call to a car rental if you need one! Talk about customer service with a CAPITAL "CS". Thank you Mark, Colleen and the team. Impressed? You bet! Wouldn't look any further for a repair shop.

Bev, we're so glad to know that we could turn you're unfortunate situation unto a positive one! Car concerns are stress full enough so we try to take as much stress off our guests as possible. We're sad to see the XC60 go but so glad that your situation was resolved quickly and you have a fancy new car! You and Jon are a pleasure to work with! Thank you!

- Mark's Independent Service
5

A very good experience.

MS, thank you so much for your kind words. We're so happy you're feeling better and look forward to the next service with you!

- Mark's Independent Service
5

Mark did a great job -finding and fixing my car. thanks

Jim, it's such a pleasure to have you back and to service the S60. We look forward to the next service with you!

- Mark's Independent Service
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