The good folks at Mark's did it again. Just when I thought they had achieved the utmost excellence in service, they beat their own record with me. My Volvo died, suddenly, on a Saturday. I took the long shot of calling Mark's number and he answered, and said I could bring the car over, that he was in the shop doing some projects, and would be there for a while. AAA took my car there, off-loaded it, and Mark saw to it that it was inside and secure. That's service worthy of 5 stars already. There is, however, more. Monday morning, Colleen, the Service Manager called, telling me my car was ready to be picked up, and that the problem had been a rare battery defect. Since the battery was quite new, still under warranty, there would be no charge. I could have been charged for a new alternator, a new voltage regulator, a bunch of troubleshooting, and probably more. These honest folk didn't do any of that. The car was repaired honestly and efficiently, without any ado or problem. The people at Mark's Independent Service are the best option for Volvo care, in my book. That's why I would gladly give them 6 stars or more out of 5.
Richard, such a sweet review! Thank you so much for the kind words and for paying attention to the finer details that keep us in business. We're glad we could quickly asses the V50 and get you back on the road with no sweat off your back! We strive to deliver the most effective and affordable car care service in the automotive industry while exercising trust and our high ethical standards in every vehicle repair. We look forward to the next service with you!
- Mark's Independent Volvo Service