Short story: My Volvo broke. Mark's fixed it. I'm happy. Long story: The timing belt broke on my way to getting a tune-up, oil change, and front end alignment. I had it towed to Mark's. A lot of work needed to be done, so it took a bit of time. Mark the master mechanic and Colleen the service manager kept me well informed every step of the process. It was the best communications I've had with anyone fixing cars. The shop is friendly, professional, and caring. The work was done efficiently and with an attention to detail I've rarely if ever seen in any profession, let alone a car repair shop. All the work was explained in detail in the process, and the parts that failed were returned to me with an explanation of what the part is, and why it failed. I was given a quote in the beginning, and all the work ordered and a few things that were fixed along the way came in within the original price. This car has never sounded and handled as well as it does now, not even when my mother bought it over 10 years ago. There may be more luxurious waiting rooms elsewhere, but I think one would be hard pressed to find a better 'car doctor clinic' than Mark, Colleen, and staff.
Richard, thank you so much for the sweet review! We're so happy to hear that Mom's car is back and running in tip top shape! Thank you for paying attention to the finer details that set us apart from the rest! We strive to deliver the most effective and affordable car care service in the automotive industry while exercising trust and our high ethical standards in every vehicle repair. We look forward to the next visit with you!
- Mark's Independent Volvo Service